Terms of Service

Effective Date: November 14, 2026

SIYOSIP Online (siyosip.com) operates as a technological platform and software-as-a-service (SaaS) intermediary. The legal contract for educational instruction, video availability, curriculum quality, and course delivery exists solely between the independent Tutor and the enrolled Student.

1. Introduction and Platform Nature

Welcome to SIYOSIP Online (accessible at siyosip.com). These Terms of Service constitute a legally binding agreement governing your access to and use of our platform, web applications, student portals, and associated services.

SIYOSIP Online is a technological infrastructure provider. We supply web hosting, student authentication, payment gateway routing, and digital dashboard infrastructure. We do not operate as an educational institution, school, or direct employer of any tutor or instructor featured on the platform.

2. Division of Responsibilities

To ensure total clarity regarding operational and legal liabilities, the responsibilities of each party are defined as follows:

• Scope of Platform Responsibility (SIYOSIP Online): SIYOSIP Online is exclusively responsible for the technical functionality and availability of the web application infrastructure. This includes core server uptime, secure login authentication, database management, and technical communication with payment gateways.
• Scope of Tutor Responsibility (Sole Academic Liability): Each registered tutor operates as an independent educational entity. The tutor bears sole liability for all aspects of class delivery, including but not limited to:
  • The creation, pedagogical accuracy, quality, and curriculum alignment of all lectures, study packs, and examination papers.
  • The scheduling, punctuality, conduct, and rescheduling of live Zoom sessions or interactive webinars.
  • The timely recording, uploading, and availability of lecture videos and recordings.
  • Any decision to withdraw, replace, edit, or set expiration dates for video recordings.
  • The dispatch, delivery, and physical condition of printed study packs or tutes shipped via courier.

3. Educational Relationship and Content Disclaimer

When an enrolled student pays for a course or study pack, the educational relationship is formed directly and exclusively with that specific tutor. Under no circumstances shall SIYOSIP Online be held liable for:

• Failure or delay by a tutor to upload scheduled video recordings or course materials.
• Premature removal or expiry of past video lectures by the tutor before a student has viewed them.
• Cancellations, date changes, or technical disruptions originating from the tutor's personal broadcasting equipment or internet connection.
• Academic dissatisfaction regarding teaching style, difficulty level, or exam results.

Any complaints, requests for special video access, or disputes regarding educational materials must be directed to the respective tutor or the tutor's designated academic management team.

4. User Accounts and Security

Students must provide truthful and accurate information when registering an account. You are strictly prohibited from sharing your login credentials, stream links, or course materials with unauthorized third parties. Concurrent multi-device logins or automated scraping may result in immediate suspension without refund.

5. Platform Payments and Intermediary Routing

SIYOSIP Online processes payments through accredited payment gateways (including card payment processors and bank transfer verifications) as an authorized billing agent for the tutors. Course fees are credited to tutor accounts minus agreed technological facilitation charges. All refund requests are governed by our Refund Policy.

6. Limitation of Technical Liability

While SIYOSIP Online strives for maximum service availability, access may occasionally be interrupted for scheduled maintenance, hardware repairs, telecommunications disruptions, or acts of force majeure. SIYOSIP Online's maximum cumulative financial liability for any proven platform technical fault shall not exceed the facilitation fee retained by the platform for the specific affected transaction.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, including the Electronic Transactions Act No. 19 of 2006. Any legal proceeding arising out of platform technical operations shall fall within the exclusive jurisdiction of the competent courts of Sri Lanka.

8. Contact Information

For technical inquiries regarding platform accessibility, account verification, or payment gateway routing, contact our support desk at [email protected] or via WhatsApp at +94 78 470 6035.