Privacy Policy

Effective Date: November 14, 2026

1. Introduction

SIYOSIP Online (siyosip.com) is committed to safeguarding the privacy and personal information of students, parents, and tutors utilizing our platform. This Privacy Policy details our practices concerning data collection, processing, and protection.

2. Information We Collect

To deliver a seamless learning management experience, we collect the following categories of information:

• Account Identity Information: Student full name, email address, contact telephone number, and WhatsApp number.
• Academic Profile: Grade, educational stream (Science, Commerce, Arts, Tech), medium of study (Sinhala, English, Tamil), and school/district.
• Logistics and Shipping Data: Residential delivery address and contact numbers provided for the dispatch of physical study packs and tutorial books.
• Technical and Device Data: IP address, device operating system, browser type, and access timestamps recorded for security auditing and DRM protection.
• Payment Records: Transaction IDs, gateway references, and payment status. Sensitive payment card numbers are processed directly by PCI-DSS compliant payment gateways and are never stored on our servers.

3. How Information is Used

Your information is used strictly for legitimate educational platform functions, including:

• Provisioning access to enrolled courses, live lecture streams, and video lesson walls.
• Facilitating the courier dispatch of physical tutes and question papers.
• Routing system notifications regarding class reminders, payment confirmations, and timetable changes.
• Preventing credential sharing, account compromise, and intellectual property theft.

4. Third-Party Data Sharing Disclosures

SIYOSIP Online does not sell, rent, or monetize student personal information. Data is shared strictly under the following operational requirements:

• Independent Tutors: Enrolled student names, contact numbers, and academic grade are accessible to the respective tutor solely for educational attendance, grading, and classroom management.
• Courier & Logistics Partners: Student delivery addresses and phone numbers are shared with registered delivery providers strictly for fulfilling physical book shipments.
• Payment Processors: Necessary billing metadata is transmitted securely to accredited payment gateways (Visa, MasterCard, Banks) to authenticate transactions.

5. Data Retention and Security

We implement industry-standard cryptographic protocols, HTTPS encryption, and access controls to protect your data. Profile information is maintained while your account remains active and is archived in accordance with statutory accounting obligations.

6. User Rights and Controls

Students may review and update their profile details at any time by visiting the My Profile section within the portal. For requests regarding account deletion or data portability, contact our Data Protection desk.

7. Inquiries and Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected] or via WhatsApp at +94 78 470 6035.